Amiko on-demand demo

Agentic Payment Dispute Management

Our Amiko Solution helps you resolve more disputes with less effort.  Amiko combines a 24/7 virtual agent with automation to deflect invalid claims and speed up resolutions.

  • 24/7 virtual agent that resolves, collects or deflects dispute claims, right inside your app or banking portal.

  • Automated workflows to boost team efficiency, maximise recovery and stay aligned with Visa and Mastercard rules.

  • Agent guidance to reduce errors and accelerate case resolution.

Why Amiko?

Instant dispute handling

Instant, digital dispute handling

Customers can report disputes effortlessly through digital channels, reducing friction and frustration

No more fraud loss

Reduce fraud losses & chargebacks

Automated workflows help detect, manage and resolve disputes quickly, before they escalate into costly chargebacks

Customer retention

Boost customer satisfaction & retention

A smooth, fast resolution process turns disputes from a negative experience into a customer loyalty opportunity

Efficiency

Operational efficiency & cost savings

Eliminate manual processing, reduce operational overhead, and simplify dispute resolution across teams

The numbers speak for themselves

500%
Increase in dispute processing efficiency with Amiko at PostFinance
83%
Reduction in the time to record 15 transactions

Trusted by Leading Companies

cembra

Transforming customer experience.

"The introduction of Amiko's virtual agent for self-service has led to a reduction in cycle time for cardholder inquiries, streamlined our processes, and increased customer satisfaction. This has been a key factor in enhancing customer retention and reducing operational strain."

Joël Valentin
Head Fraud Management
SIX

Faster resolutions, happier cardholders.

"The integration of Amiko helps us to support our clients in fraud investigation and dispute resolution. We know how stressful these situations can be for the cardholders of our partner banks. A quick and easy approach helps to resolve claims in an orderly and timely manner."

Stefan Giger
Head Products and Services
viseca

We cut complexity and found agility.

"[Amiko] does not require management and maintenance on our side, nor does it require integration with our payment processor |..] having a SaaS solution updated regularly with new features [...] not only reduces efforts on our side but also removes the need for typical lengthy and costly change requests."

Patrick Dessouslavy
Head Operations Risk Management