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On-demand webinar

Mastering dispute management: Insights from Visa & Rivero

When it comes to dispute management, financial institutions often face a core challenge: how to streamline their processes while balancing cost, efficiency, and customer satisfaction.

In this exclusive, expert-led session, we dive deep into the complexities of dispute management and present cutting-edge solutions for simplifying its process, offering actionable insights for financial institutions.

What you’ll learn:

  • Discover Visa's perspective on the current dispute landscape and learn how the Visa Dispute Optimisation program empowers Visa's clients to improve their dispute processes.
  • Gain valuable insights into the current landscape of dispute management and discover how Rivero's Amiko solution can simplify your approach to handling disputes.

Whether you're rethinking your current dispute management approach or seeking new solutions, this webinar will equip you with the knowledge to improve your process and deliver better results.

Meet the speakers

Our experts will cover payment network updates, new Kajo features & key bulletins

Ben Beer

Ben Beer

Senior Consultant Dispute Optimization at Visa

Ben leads the Europe and CEMEA regions in transforming and modernising card dispute processes for clients. With almost 25 years of experience in banking and financial services, he has a robust understanding of the payments, card landscapes, and an in-depth knowledge of the Visa and MasterCard card scheme regulations.
Thor Arve Vartdal

Thor Arve Vartdal

Scheme Compliance Expert and Dispute Specialist at Rivero

Thor brings 30 years of experience in the card payments industry, including 12 years with an international card scheme and extensive experience with various processors on both the issuing and acquiring sides. His career has spanned both operational roles and product development.

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